Answers about watching, payments, and support.
- What is Pendwa Shows?
- Pendwa Shows is a marketplace where you rent or buy full-length Bongo and Swahili movies and shows on a phone, computer, or TV browser, without a subscription. Watch at pendwa.app.
- Rent vs buy: what’s the difference?
- Rent is temporary access for about 72 hours from the moment you unlock a title. Buy means you pay once and keep access to that title. Prices vary by title.
- How long does a rent last?
- About 72 hours from the moment you unlock the title. After that, rent again, buy the title, or spend credits.
- What are credits?
- Credits are a prepaid balance you can spend on any rent or purchase. 1 credit equals $1 USD. Packs range from $1 to $30, and your balance is capped at 50 credits. Manage them on the Credits page. Credits are not a subscription and don’t auto-renew.
- What devices can I use?
- Any modern browser on a phone, computer, or TV, including a browser on a smart TV. Playback is Mux-backed adaptive streaming. There is no separate native TV app today.
- Do you offer a subscription or unlimited watching?
- No. Pendwa Shows is pay-per-title: rent, buy, or use credits. We do not offer an all-you-can-watch subscription.
- What’s your refund policy?
- Per our Terms of Service, purchases are generally non-refundable. If you were charged in error, or playback never worked after payment, email hello@pendwa.org with the details and we’ll review.
- I’m a creator. How do I list titles and get paid?
- Creators and rights holders can distribute on Pendwa Shows and earn about 30% commission on rents and purchases (the platform default). Email hello@pendwa.org with who you are and what you want to list. Once you’re set up, earnings appear on the Earnings page.
- How do I contact support, and how fast do you reply?
- Email hello@pendwa.org. That’s the same address linked above. We respond within three business days. Automated mail may come from no-reply@pendwa.app. For support, reply to hello@pendwa.org.
- I signed up but can’t find my rental or purchase
- Sign in with the same Google account, then check Saved and the title page. If it’s still missing, email hello@pendwa.org with the title and the approximate time you unlocked it.
- Can I use vouchers?
- Yes. Redeem credit vouchers on the voucher page. The credits are added to your account balance.